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Privacy Policy

 

Owner: Instinct Vagabond is a registered trademark of the individual company 2M2S registered with the RCS on 08/26/2023 with the SIRET number: 51879365800031.

2M2S policy relating to the protection of personal data on its website, its social networks.

2M2S attaches great importance to the protection of the privacy and personal data of its Customers, whether potential or existing. The importance of this protection contributes for 2M2S to the level of quality of its services and products.

The purpose of this Policy is to define and explain how 2M2S collects, processes and protects personal data, in compliance with the European General Data Protection Regulation (Regulation 2016/679, called "GDPR"), when a Customer visits the Instinct Vagabond website, uses its applications or when purchasing Instinct Vagabond products via the Instinct Vagabond website.

This Policy applies to 2M2S websites:

France: www.instinctvagabond.com

2M2S owns and operates the www.instinctvagabond.com site but works with a company called Prestashop which provides order processing and fulfillment services. Payment pages are provided by STRIPE or PAYPAL. After successful verification by Prestashop, STRIPE or PAYPAL of the order and payment information, 2M2S resells to the Customer in accordance with the Terms of Use.

If the Customer buys products or services on the www.instinctvagabond.com website, his personal data will be collected and used by 2M2S in order to process his order. This Privacy Notice only concerns the use of its data by 2M2S.

 

1 – THE RESPONSIBLE FOR THE PROCESSING:

The Data Controller is the sole proprietorship 2M2S, having its registered office at 9, rue des Colonnes 75002 PARIS - France and registered with the RCS of Paris under number 518 793 658, represented by its manager Mrs POIRET DANDRES Marion.

2M2S websites, applications and other digital platforms are hosted by O2Switch. 2M2S may then communicate information to its affiliated companies, in accordance with the guarantees provided for in this Policy.

All sales made via the online store of this website are made by 2M2S and all marketing communications are sent to you by 2M2S with the INSTINCT VAGABOND brand.

If you wish to contact 2M2S, you can send an email to the following address: infos(at)instinctvagabond.com

 

2 – THE PERSONAL DATA COLLECTED AND THEIR COLLECTION:

Personal data is defined as any information relating to a natural person identified or who can be identified, directly or indirectly, by reference to an identification number or to one or more elements specific to him such as his surname, first name, his date of birth, his customer or order number, his photo, etc.

  2M2S collects the following personal data:

2-1 Age required for the use of the website www.instinctvagabond.com and the collection of personal data

The purpose of the website www.instinctvagabond.com is to sell items and accessories for pets and is not intended for minors under 16: customers or prospects must be at least 16 years old to communicate their personal data. 2M2S therefore does not collect data from children under the age of 16 and, if it turns out that, by mistake, such data was collected, 2M2S should be informed immediately at infos(at)instinctvagabond.com to enable their deletion.

2-2 Direct collection

This is information collected online on our website or other digital platforms and applications, or in store. (e.g.: creation of an account, subscription to the Instinct Vagabond Newsletter, placing an order, purchases made in store, applications);

When collecting this data, the mandatory fields are those that are not mentioned as optional. Failure to complete these fields may prevent you from accessing our products or services. The other mentions are optional and are intended to get to know you better in order to serve you better.

2-3 Indirect collection

2M2S also collects, this time indirectly, information about you when you visit the Instinct Vagabond website, its applications or other digital platforms.

The collection of this information is necessary for the proper technical functioning of the Instinct Vagabond website, the quality of your browsing on this site and allows 2M2S to carry out analyzes in order to be able to serve you better and to personalize the services. offered.

This information, collected indirectly, is:

Technical information related to your browsing on the www.instinctvagabond.com website for connection purposes and identification of your country/city by geolocation (eg: IP address and cookies);

Information concerning your online profile and data relating to the use of the website (eg monitoring of your navigation on the website, recording of products placed in the shopping cart);

Personal data collected through media platforms and social networks (e.g. when you follow the 2M2S pages of social networks, personal information designated as public and which can be seen by everyone from your profile on said networks social).

 

3 – THE PURPOSES OF THIS PROCESSING OF YOUR PERSONAL DATA:

This processing of your personal data is necessary to enable us to comply with the laws and regulations applicable to our sector of activity and to sales.

This processing is also essential for the execution of the sales contract concluded with our customers as well as for the provision to our customers, whether potential or existing, of a website, applications or any other online service that allows you to accompany and conclude the sales contract.

This processing of your personal data is necessary for the proper functioning of the site www.instinctvagabond.com, whose activity consists in making sales and offering you products, service and after-sales follow-up that are personalized and qualitative. 2M2S thus has a legitimate interest in being able to carry out its activity and offer a quality of service that is high and personalized. In addition, 2M2S must be able to process your personal data in order to be able to carry out the sales concluded and the services ancillary to these sales.

 

2M2S may use your personal data to:

Allow you to browse the www.instinctvagadond.com website and access your customer account;

Allow you to obtain information about our products and services;

Enable you to purchase Instinct Vagabond products;

Allow you to access our after-sales services;

Subject to your consent, to offer you personalized offers, taking into account your needs and wishes;

Collect your opinion on our Instinct Vagabond products and services;

Establish statistics and carry out financial and commercial studies;

Keep you informed of our new products, campaigns, events by sending you Instinct Vagabond communications (by email, post or SMS and by third-party media platforms);

Meet legal and administrative requirements.

Regarding applications: recruiting and selecting candidates.

 

4 - THE RECIPIENTS OF THIS PERSONAL DATA:

4-1 Within the 2M2S company

Your personal data will only be accessible to employees who need to know this data to perform their duties. These employees must be authorized and have a secure connection to the processing.

Thus, if you are a current customer or a prospect of Instinct Vagabond, only the employees of 2M2S who work within the teams needing to hold your information and who process this information (Employees of the Digital and Retail teams in charge of the Client) will have access to your personal data.

If you have sent an application, only the employees of the human resources department in charge of recruitment will have access to your data.

4-2 Outside the 2M2S company

Your personal data will not be communicated to third parties, except to other 2M2S entities located in France, for the aforementioned purposes, and to our trusted service providers (e.g. maintenance, security and assistance service providers IT, hosting providers, payment service providers, etc…) acting on behalf of 2M2S, on the basis of secure contractual agreements which include strict obligations in terms of data protection.

2M2S may also be forced to transfer personal data to third parties if authorized authorities so request, in accordance with the laws and regulations in force.

In the event of a merger or sale, your personal data will be permanently transferred to our successor.

 

  5 - DATA TRANSFERS ABROAD

2M2S does not transfer any of your Personal Data abroad.

In the event that such a transfer would be put in place, in particular outside the European Union, it would be carried out subject to appropriate guarantees and in accordance with the applicable regulations on the protection of personal data.

 

6 - CONSERVATION OF PERSONAL DATA

2M2S needs, to guarantee you quality and personalized services, to keep your personal data for the time necessary to be able to provide said services and to fulfill its legal obligations. 2M2S keeps your data:

6-1 If you are a 2M2S Customer

The data in your Customer account is thus kept and used for a maximum of 5 years from your last purchase or interaction with the Instinct Vagabond brand (request of customer service, participation in an event). At the end of this 5-year period, 2M2S may contact you again to find out whether or not you wish to continue to receive information on its offers, news and events.

Data relating to transactions made with 2M2S are kept and archived for periods that may vary depending on the type of data and not exceeding 10 years so that 2M2S can meet its administrative and legal obligations. Beyond these deadlines, the data will be destroyed.

6-2 If you are a Vagabond Instinct Prospect

That is to say, if you have requested information about the Instinct Vagabond brand that you have never purchased Instinct Vagabond products or created an Instinct Vagabond Customer account.

Your data, which you agreed to send to us when you subscribed to our Newsletter, are kept for a period of 3 years from the collection of your data. This period is renewed each time you interact with 2M2S (eg participation in an event). At the end of this 3-year period, 2M2S may contact you again to find out whether or not you wish to continue to receive information on its offers, news and events.

6-3 If you are a candidate for professional opportunities within 2M2S

Your data will be kept for 2 years from your application.

6-4 Credit card data

Retention of credit card data following a payment: this data is kept for 15 months by a secure payment provider.

Retention of the bank card in the electronic wallet for subsequent purchases: this data is kept by a secure payment provider only if you have consented and until the withdrawal of your consent or the expiry of your bank card.

 

7 - SAFETY

2M2S has implemented the appropriate technical and physical measures to ensure the confidentiality and security of your personal data.

2M2S' computer systems are subject to state-of-the-art physical and computer protection. Procedures for controlling access to premises, computers, servers and software are in place. In addition, the physical and electronic backup of the data collected is implemented, in accordance with the French legislation in force relating to the protection of personal data and market standards.

2M2S employees who, because of their position, have access to your Personal Data are subject to strict confidentiality obligations.

Please be aware, however, that no data transmission over the Internet is 100% secure and all information communicated online can potentially be intercepted and used by others than the intended recipient.

 

8 - THE RIGHTS OF CUSTOMERS AND POSPECTS

You have various rights to enable you to better protect and control the protection and use of your personal data:

A right to information: you have the right to be informed of how your personal data is processed.

A right of access and rectification: you have the right to obtain confirmation that personal data concerning you is being processed or not, and, if necessary, to access said personal data and to obtain a copy thereof. You have the right to rectify your personal data in order to correct, update or complete them.

A right to erasure: in certain cases, you have the right to obtain the erasure of your personal data. However, this is not an absolute right and 2M2S may have legal or legitimate reasons to keep this data.

A right to restriction of processing: in certain cases, you have the right to obtain restriction of the processing of your personal data.

A right to data portability: you have the right to receive the personal data you have provided to 2M2S in a structured, commonly used and machine-readable form, and you can transmit them to another data controller without 2M2S obstruct. This right only applies if the processing of your personal data is based on your consent or on the performance of a contract and if this processing is carried out using automated processes.

A right to object to processing: you have the right to object at any time to the processing of your personal data for the purposes of commercial prospecting.

A right to lodge a complaint with the competent supervisory authorities in the event of a violation of the laws and regulations relating to data protection in force, in particular the GDPR, but also any other national or regional law relating to data protection which concerns you.

To exercise these rights, you must contact 2M2S (email: infos(at)instinctvagabond.com) and provide the following information: first name, last name, e-mail address or any other information necessary to confirm your identity and allow us to process your request, such as your postal address for example. To ensure the greatest security of your data, proof of your identity may be requested before your request is processed.

You can also decide to unsubscribe from our Newsletter, our letters or our SMS at any time by respecting the following procedure: by unsubscribing at any time from the Newsletter on your customer account, by clicking on the unsubscribe link attached to each email or by contacting customer service at infos@instinctvagabond.com and ask to no longer receive the newsletter, letters or SMS.

 

9 - COOKIES

Cookies are files that store small amounts of data related to your use of the Site (including your IP address) on your computer's hard drive. The data collected by the cookies used on the Site is anonymous and does not include personal data.

9-1 Cookies generated by www.instinctvagabond.com

The cookies generated by our server allow us for some to operate our website and in particular the orders, for others to monitor the traffic on the Site, to identify the centers of interest of the visitors, to carry out analyzes and to adapt the personalization of the Site and the advertising offer accordingly. By storing information about your previous visits, they also help you access the Site more quickly and efficiently.

9-2 Cookies generated by third-party companies

We may include on our site computer applications from third parties to allow you to share content from our site or your opinion on our products with other people, via social networks (eg Facebook, Twitter, Instagram , Pinterest, etc.) or via websites (e.g. Youtube, etc.) by clicking on “share” “like” buttons or by mentioning comments.

These social networks and websites are likely to identify you when you browse their applications included on our site. 2M2S has no information and control over the use and processing of your personal data by these sites. You should refer to their own personal data protection policies.

9-3 Management and control of cookies

Most internet browsers accept the use of cookies by default and by accessing the Site, you consent to this use.

However, you can change your browser settings to control the use of cookies or prohibit them. If you choose this option, you should be aware that the Site may not work properly, or may not work at all. The methods for changing these parameters vary according to each browser (such as Internet Explorer, Firefox, Safari, Chrome, etc.), and we invite you to consult the "Help" menu of your browser for any additional information.

9-4 Cookies

The cookies managed by 2M2S are kept for a maximum of 13 months.

List of cookies

A cookie is a small data file (text file) that a website, when viewed by a user, asks your browser to store on your device in order to remember information about you, such as your language preferences or login information. We set these cookies called first party cookies. We also use third-party cookies, which are cookies from a different domain than the website you are viewing, for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These cookies are necessary for the operation of the website and cannot be disabled in our systems. They are usually set in response to actions you have taken that constitute a request for services, such as setting your privacy preferences, logging in or filling in forms. You can configure your browser to block or be informed of the existence of these cookies, but certain parts of the website may be affected. These cookies do not store any personally identifiable information.

Performance cookies

These cookies allow us to determine the number of visits and sources of traffic, in order to measure and improve the performance of our website. They also help us to identify the most / least visited pages and to evaluate how visitors navigate the website. All information collected by these cookies is aggregated and therefore anonymized. If you do not accept these cookies, we will not be informed of your visit to our site.

 

Functionality cookies

These cookies are used to improve and personalize the functionality of the website. They can be activated by our teams, or by third parties whose services are used on the pages of our website. If you do not accept these cookies, some or all of these services may not function properly.

Cookies for targeted advertising

These cookies may be set within our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites. They do not directly store personal data, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, your advertising will be less targeted.

10 - MODIFICATIONS AND UPDATE OF THE PERSONAL DATA PROTECTION POLICY

By using the website www.instinctvagabond.com, you agree to the collection and use of your data as described in this Privacy Policy. This Policy reflects the professional practices in force within 2M2S.

In the event of modification or update, the revised Policy will be posted on the website www.instinctvagabond.com with mention of the date of the last update.

11 - DATE OF UPDATE OF THE PERSONAL DATA PROTECTION POLICY

August 2023

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